New Zealand family discovers camera at Airbnb listing, host removed
What's the story
In a horrifying incident, a family from New Zealand found a hidden camera at their Airbnb in Ireland. The listing has since been removed. However, Nealie Barker, the guest, in a Facebook post said that many contacted her saying that they were allowed to stay in the property, even though initial investigations were on. Ireland's Data Protection Commission will seek further explanation from Airbnb.
Facebook Post
Nealie decided to make the issue public via Facebook
Details
Airbnb delayed the investigation, took action after 33 days
After a delay in action, the company decided to remove the host from its listing after 33 days. Airbnb told CNN, "The safety and privacy of our community, both online and offline, is our priority. Airbnb policies strictly prohibit hidden cameras in listings and we take reports of any violations extremely seriously." "We have permanently removed this bad actor from our platform," it added.
Context
What happened: Family found the camera while searching for network
Amid their 14-month trip in and around Europe, Nealie, Andrew Barker and their family from Auckland, checked-in at the said Airbnb property last month. While searching for Wi-Fi network, Andrew, who is in IT security, found out a live feed of the living room and tracked the camera hidden in the smoke detector. The family got no satisfying response after they reported the issue.
Quote
It was a shock, a horrible feeling, says Nealie
Talking to CNN, Nealie said, "It was such a shock. It was just a really horrible feeling. They (Airbnb) had no advice for us over the phone. The girl just said that if you cancel within 14 days, you won't get your money back."
Investigation
Airbnb 'exonerated' the host and reinstated the listing
They then confronted the owner of the host, who tried to convince the family that it was the only camera present in the house. The Barkers then moved to a nearby hotel as they weren't satisfied. Later, Airbnb's Trust and Safety team assured them that they would conduct an investigation and suspended the property from their listing. However, the host was "exonerated," and reinstated.
Statement
Negative incidents are incredibly rare, says Airbnb in defense
Meanwhile, Nealie's post caught media attention in New Zealand and worldwide, forcing Airbnb to permanently ban the host. Admitting their "original handling didn't meet the high standards we set for ourselves," Airbnb said they "have apologized to the family and refunded their stay." "There've been over half a billion guest arrivals in Airbnb listings to date and negative incidents are incredibly rare," Airbnb said.
Information
Hosts need to inform Airbnb, guests about cameras on property
According to the standards, the hosts need to inform Airbnb and guests if they are actively recording anything on the property (strictly prohibited in bathrooms and bedrooms). In case the guests are not informed or informed after their booking, Airbnb permits full refund and cancellations.
Lesson
Nealie suggests travelers to learn from her experience
Meanwhile, the communication manager for Ireland's Data Protection Commission, Aoife Mullen, said that they are aware and would seek further investigation into the matter from Airbnb. According to Nealie, the family is currently in Budapest and staying in an Airbnb listing. She has urged travelers to learn from the incident and scan places for hidden cameras. "We've become much more cautious now," she added.