'Behave..or you're getting off': Air Canada flight attendant loses cool
What's the story
An Air Canada flight from Morocco to Montreal was abruptly cancelled on a Friday morning following an altercation between a passenger and a flight attendant.
The dispute began when the passenger requested a blanket due to excessive air conditioning, which led to the flight attendant losing her composure, CTV News reported.
The situation escalated as the attendant called the police and demanded that the passenger disembark.
Altercation details
Flight attendant's outburst leads to police involvement
In now-viral videos, the flight attendant was heard shouting in both English and French, "You will behave or we will get off! I'll tell the captain right away. Yes or no?"
When the passenger asked her to involve the captain, she declined and retorted, "I don't want any bullying against my crew."
She then stormed up the aisle and commanded everyone on board to behave or face expulsion from the flight.
Twitter Post
Video of the incident
Air Canada hostess has a meltdown after customer asked for blanket. The planes can get very cold, this was a legit ask.
— trader (@TicTocTick) July 29, 2024
Look at her attitude. In customer facing roles like hostess, you cannot have ego. This is wrong of her.
No need to be so angry and crazy in mid air! pic.twitter.com/LxEhAbU2b1
Flight cancellation
Flight AC73 cancelled as passengers stand in solidarity
In a show of solidarity with the passenger who had requested the blanket, other passengers chose to leave the flight.
This collective action resulted in the cancellation of flight AC73, which was already taxiing toward the runway before it had to return to the terminal.
Air Canada confirmed the cancellation of the flight and arranged for a different crew on Sunday to transport the passengers to their destination.
It also offered compensation for both the delay and the disruptive incident.