R Ashwin calls out IndiGo for 'terrible' experience: Details here
What's the story
Indian cricketer Ravichandran Ashwin has publicly criticized IndiGo Airlines, following a disappointing encounter with the company's seat allocation policy. This comes on the heels of cricket commentator Harsha Bhogle's recent complaint against the same airline. Ashwin expressed his dissatisfaction on X (formerly Twitter), stating that despite paying for specific seats, the airline retains the authority to reassign them as they see fit.
Discontent aired
Ashwin shares his 'terrible' experience with IndiGo
Ashwin took to X to share his negative experience with IndiGo Airlines, particularly criticizing their seat allocation practices. He described the airline's actions as a "regular menace," and questioned whether it was part of a scam. The cricketer further advised against trusting the airline, even after paying for specific seats. His comments echo Bhogle's recent criticism of the same company for similar reasons.
Unsettling incident
Bhogle's criticism of IndiGo's treatment of elderly passengers
Bhogle had previously criticized IndiGo Airlines for their treatment of an elderly couple who had pre-booked specific seats to minimize walking. The commentator shared on X that without any explanation, the airline reassigned the couple to a different row, causing them unnecessary distress. He called out the airline's lack of sensitivity toward older passengers and urged them not to normalize such an uncaring attitude.
Airline's response
IndiGo responds to Bhogle's criticism
In response to Bhogle's criticism, IndiGo Airlines expressed regret over the confusion and inconvenience caused. The airline assured that their crew had intervened promptly to ensure the elderly couple could travel comfortably in their originally assigned seats. They also stated that they had personally contacted the affected passengers to address this issue. However, it remains unclear whether these incidents will lead to any changes in IndiGo's policies or practices.
Twitter Post
Here is the post!
This is becoming a regular menace @IndiGo6E ,my recent experience with them through a third party booking platform was terrible, they make you pay and then end up doing whatever they choose to do.
— Ashwin 🇮🇳 (@ashwinravi99) August 26, 2024
Not sure if it’s a scam !!
heyyy who is ever going to pull them up ???
All we… https://t.co/cMTf4fFvKh