WhatsApp, Facebook, Instagram down; users report media download issues
What's the story
The services of popular social media platforms Facebook, Instagram, and WhatsApp are reportedly down in what appears to be a global outage. Users of these Facebook-owned platforms across the US, Europe, Africa, and Asia, including India and Japan, are facing issues with media downloads. Meanwhile, some reports said it seems to be a problem related to Facebook servers, which power these platforms. Here's more.
Details
WhatsApp users unable to share or download media
According to reports, users of Instagram reported issues initially following which reports of Facebook and WhatsApp services suffering technical glitches emerged. Meanwhile, in India, normal WhatsApp chats and Instagram posts and Stories are active but downloading media in any form, including images, audio and video files, appears to be down for a number of users of these two platforms.
Quote
WhatsApp showing 'Download Failed' error message, say users
Many WhatsApp users are complaining that while they are able to send files, the app is preventing them from downloading media that has been sent to them with a "Download Failed" error message that reads, "Can't download. Please ask that it be resent to you."
Images and videos fail to load on Instagram
Instagram users reported issues with logging in, sharing media, and while trying to access the photo-sharing app. Images and videos also failed to load on the platform. On its desktop site too, images weren't being loaded and a message saying, "No photo description available," was being displayed. Instagram apologized to its users on Twitter, adding it was "working to get things back to normal."
Twitter Post
'We're sorry for the trouble,' tweets Instagram
We’re aware that some people are having trouble uploading or sending images and videos on Instagram. We're sorry for the trouble and are working to get things back to normal as quickly as possible. #instagramdown
— Instagram (@instagram) July 3, 2019
Statement
Working to get things back to normal: Facebook
Meanwhile, Facebook has issued a statement over the disruption of services on its platforms due to certain technical issues. "We're aware that some people are having trouble uploading or sending images, videos and other files on our apps. We're sorry for the trouble and are working to get things back to normal as quickly as possible," the social media giant wrote on Twitter.
Twitter Post
Here's what Facebook tweeted about the issue
We’re aware that some people are having trouble uploading or sending images, videos and other files on our apps. We're sorry for the trouble and are working to get things back to normal as quickly as possible. #facebookdown
— Facebook (@facebook) July 3, 2019
Issues with Twitter's DM feature also reported
Separately, Twitter has also reported certain issues with the "Direct Messages" feature on the micro-blogging platform. "We're currently having some issues with DM [Direct Message] delivery and notifications," Twitter Support wrote in a tweet posted on its official handle. "We're working on a fix and will follow up as soon as we have an update for you. Apologies for the inconvenience," it posted.
Twitter Post
Here's what Twitter Support tweeted about the DM glitch
We're currently having some issues with DM delivery and notifications. We're working on a fix and will follow up as soon as we have an update for you. Apologies for the inconvenience.
— Twitter Support (@TwitterSupport) July 3, 2019