How to troubleshoot common Netflix error codes on your device
Netflix, the global streaming giant, occasionally displays error codes that can disrupt users' viewing experiences. These errors can occur on various devices including smartphones, laptops, and smart TVs. While there are numerous Netflix error codes, here we have compiled a list of some of the most common ones and provided solutions for each. This guide will help you troubleshoot issues and resume your binge-watching sessions without delay.
NW-2-5: A sign of internet connection issues
The first common error code is NW-2-5, which indicates a problem with your internet connection. This error occurs when your device takes too long to connect to Netflix's servers, due to a slow or down internet connection, or improper network connectivity. To resolve this issue, users are advised to check their internet connection and speed, restart their device, monitor for network congestion and bandwidth usage, ensure Netflix accessibility on their network, and maintain proximity to their wireless router.
NW-3-6: Result of network setting changes
The second common error code is NW-3-6, which is typically associated with a network issue. This error can arise after changing a setting on your network that interferes with Netflix's connection. To fix this, users should revert any recent changes made to their network settings such as DNS or modem adjustments. Additionally, turning off VPN services and following general troubleshooting steps like rebooting devices or routers can also help resolve this issue.
TVQ-ST-103 and more: Due to network issues or cookie clutter
The third set of common error codes includes TVQ-ST-103, TVQ-ST-113, TVQ-ST-115, and TVQ-ST-122. These errors are typically related to network problems. To resolve these issues, users can try turning off their device and then turning it back on again. If that doesn't work, they can reboot their router and internet hardware or clear their Netflix cookies by visiting netflix.com/clearcookies on a smart TV or set-top box.
40103: Outdated app or VPN activation
The fourth common error code is 40103, which can occur if your Netflix app is outdated or you have activated a VPN service. To fix this issue, users should ensure their Netflix app is up-to-date by checking the Settings or Apps screens on their device. If a VPN service has been activated, it should be turned off to restore normal functioning of the streaming platform.
40102: Network issues preventing playback
The fifth common error code is 40102, which appears with the message "Failed to play on the selected device. Please try again later." This error is caused by a network issue. To resolve this, users should check if their device or streaming stick is connected to their network, turn it off and back on again or update the network password if recently changed. Disconnecting from the network and then reconnecting to it can also help fix this issue.
UI-800-3: Device needs a reboot
The sixth common error code is UI-800-3, which suggests that "information stored on your device needs to be refreshed, or a network issue stopped Netflix from opening," according to the official Netflix help page. To fix this issue, users are advised to restart their device or streaming stick and ensure it's properly connected to the internet. If these steps don't work, they can try signing out of Netflix and then signing back in again after a few minutes.
E101 or NQM.407 suggest payment problems
The error code E101 or NQM.407 indicate an issue with your current payment method. A recent payment may have failed due to insufficient funds or an expired card. You should also verify with your bank if the payment or card has been blocked. Switching to a different card usually resolves the problem.
