Apple's iPhone X exploded after iOS update: Details here
What's the story
In a shocking development, a US-based Apple user has claimed that his iPhone X unit exploded when updated to iOS 12.1.
The incident was revealed on November 13, prompting Apple to take immediate action and call the exploded unit for investigation.
As of now, it remains unclear how the phone exploded or if the user was injured in the incident.
Here are the details.
Explosion details
How the iPhone X unit exploded?
Rahel Mohamad, the owner of the iPhone X in question, detailed the incident to Gadgets360, noting that the phone was being updated to iOS 12.1 - prior to the explosion.
He said the unit was initially put on charging but was removed due to excessive heating.
Following this, the update finished and the phone turned on, leading to smoke and the explosion.
Quote
Statement from the owner
"Dark grey smoke started coming from the phone," Rahel told Gadgets360. "The update was completed and as soon as the phone turned on it started to smoke and caught fire."
Twitter Post
Images of the exploded iPhone X
@Apple iPhone X just got hot and exploded in the process of upgrading to 12.1 IOS. What’s going on here??? pic.twitter.com/OhljIICJan
— Rocky Mohamadali (@rocky_mohamad) November 14, 2018
Accessory use
Original accessories were being used, owner claims
According to the owner, the phone was being charged with the original Lightning cable and wall charger provided by Apple.
Also, he claimed that the device had no prior issues and had been working perfectly since the date of purchase.
"This year early January I bought the iPhone and have been using it normally," he told Gadgets360.
Apple's response
Apple is looking into the matter
When Rahel revealed the incident, Apple's support team tweeted that the behavior was not expected and asked him to get in touch to get the issue resolved.
Now, the owner claims that the company has recalled the exploded unit for further investigation.
Apple, on its part, has not yet revealed why the phone exploded or what resolution will be provided to the user.