SIM re-verification: SMS method "not safe", use IVR or website
The UIDAI has rejected one of the three ways which the DoT had proposed for customers to re-verify their SIM with Aadhaar. Now, people will need to either visit their telecom service provider's (TSP) website or call on their helpline to get the job done. They can no longer use SMS. Both processes will be automated. Here's what you have to do.
Earlier, physical visits to retailers was compulsory
Till some days ago, customers had to physically visit retailers with their SIM and Aadhaar and verify their biometrics to get the process done. However, this caused hassles for particular segments of customers. In rural, hilly or smaller towns, stores are often located at faraway places, forcing people to spend hours on the task. Senior citizens and the disabled also used to face trouble.
DoT had proposed three methods for re-verification
The DoT had proposed re-verification through three methods: online, via SMS or through IVR. But the UIDAI reportedly didn't find the SMS option "safe", so it has been ruled out for now. For any process, your mobile number has to be registered with the UIDAI.
How to re-verify SIM online
To re-verify your SIM online, you need to visit your TSP's website and enter your mobile number on the relevant page. The TSP will then send you an OTP which you have to enter on the website. You have to check the consent box on the next page, then enter your Aadhaar number. It will be encrypted while being transmitted to the UIDAI.
Re-verifying SIM through call
For IVR re-verification, you have to call up from the number you want to re-verify. A consent message will be played before you enter your Aadhaar number. Subsequently, an OTP will be sent on your Aadhaar-registered mobile number, which you have to enter.
UIDAI has several guidelines for TSPs
UIDAI has issued directions for TSPs. For online, they have to be vigilant of cyber attacks and ensure SEO optimization so their website is found easily. IVR has to be in English/Hindi/regional languages; voice channels have to be safe; and security at par with banking services through IVR. In both, "TSPs will ensure that Aadhaar number is not accessible" to customer care executives.
