IRCTC launches AI-powered chatbot to improve customer support
What's the story
The Indian Railways Catering and Tourism Corporation (IRCTC) has launched a chatbot, AskDisha, powered by artificial intelligence (AI) for improving customer services and and bolstering customer engagement. With a whopping four million people visiting the IRCTC's ticketing website every day, the chatbot is expected to be a major help to the IRCTC in terms of providing customer support. Here's all about it.
Twitter Post
IRCTC announces the launch of AskDisha on Twitter
An A I enabled Chat Bot service "AskDisha" started by IRCTC for online users of https://t.co/e14vjdPrzt pic.twitter.com/OJtCGfFLxj
— IRCTC (@IRCTCofficial) October 14, 2018
Features
What features AskDisha will offer to customers
AskDisha will have the ability to provide quick answers to customers' queries with zero waiting time, as well as the ability to multitask and provide round-the-clock customer support. Notably, and perhaps most importantly, the chatbot will support several regional languages and will allow voice-enabled queries. IRCTC plans to integrate the chatbot into its Android app fairly soon.
Quote
AskDisha will offer answers on all services provided by IRCTC
"The IRCTC Chat Bot AskDisha will offer greatly improved and intuitive customer support by answering customer queries pertaining to all aspects of the services that IRCTC provides," said the IRCTC while launching the chatbot.