No cancellation-charges for #AirIndia tickets canceled within 24hrs of booking
Air India has decided that from May 1, if a customer wants to cancel his/her air ticket or make changes in it within 24 hours of booking, he/she will not be charged any fee, according to an airline document. However, this facility will be available only if the flight is scheduled at least seven days after the booking date. Here are the details.
AI implemented the provision from the 'passenger charter'
Indian aviation regulator DGCA had issued a "passenger charter" on February 27, which specified the rights of air travelers. One of the provisions in the passenger charter has been implemented by the national carrier through the aforementioned decision that will come into effect from May 1. A circular on this has also been issued by Air India's Chairman and Managing Director on April 24.
Passengers have option of canceling/amending ticket without additional charges: AI
The circular said, "It has been decided that for sale and travel, effective May 1, 2019, all domestic tickets will have the free look-in option for change/cancellation as prescribed by the DGCA." "The passenger has an option of canceling/amending the ticket without any additional charges, that is cancellation or change fee is not applicable when the same is done within 24 hours of ticketing."
Facility not available beyond 24 hours of initial booking time
However, the normal prevailing fare and the related fare conditions on a particular flight, for which the ticket is being sought, will be applicable, the circular said. It stated that the facility "shall not be available for a flight whose departure is scheduled less than seven days from the booking date". Also, the facility won't be available beyond 24 hours of initial booking time.
