Will refund fare: Air India to passengers who were stranded
What's the story
Air India on Thursday said that it will offer the full amount to all the passengers on a Delhi-San Francisco flight who were stranded in the remote Russian town of Magadan due to a technical glitch on Tuesday. The announcement came after a replacement Air India flight to ferry the passengers landed in San Francisco earlier in the day.
Refund
Will also provide a travel voucher: Air India
Air India Chief Customer Experience and Ground Handling Officer Rajesh Dogra reportedly said that along with the refund, the airline will give vouchers for future travel to all the passengers who stayed in Russia for over 36 hours. "We will fully refund the fare for the journey and, in addition, provide a voucher for future travel to the passengers on Air India," he said.
Details
216 passengers, 16 crew were stranded in Russia
According to Air India's earlier statement, 216 passengers and 16 crew members onboard were stranded in Russia. Due to infrastructure limitations at the remote Magadan Airport, they were housed in a makeshift accommodation. Meanwhile, US State Department spokesperson Vedant Patel said that fewer than 50 Americans were on the flight and that the department was unaware of them contacting the US Embassy in Russia.