Lisa Ray slams airline for denying 92-year-old father's medical waiver
What's the story
Actor Lisa Ray recently took to social media to criticize Air India for denying a medical waiver request for her 92-year-old father.
Ray expressed her disappointment on social media, saying that she had completed all the formalities yet the airline denied the waiver.
In her post, Ray wrote, "Here we go again @airindia My father is 92, unwell...Submitted doctor's letter and the waiver was denied? Where is the empathy from an airline that is claiming to care about passengers???"
Airline's reply
Air India's response to Ray's complaint
After Ray took to social media to complain, Air India responded through their own social media account.
In her reply, Ray shared a screenshot of the airline's booking website which said no medical waiver was available. The screenshot also showed that her father was hospitalized.
This incident highlights issues of customer service and empathy in the airline industry.
Twitter Post
Read the entire conversation here
Please see details below pic.twitter.com/TtdRaMPEYG
— Lisa Ray (@Lisaraniray) March 19, 2025
Actor's journey
Ray's personal and professional life
Ray started her career as a model in the early 1990s and entered the acting scene with the film Hanste Khelte (1994).
She has since starred in acclaimed films like Kasoor, Water, and I Can't Think Straight.
In June 2009, she was diagnosed with multiple myeloma, a rare type of bone marrow cancer, and relapsed after three years of remission.
Ray is married to businessman Jason Dehni and they have twin daughters.