Delhi: Pay just Rs. 50 to get key government-documents home-delivered
Just pay Rs. 50, and get as many as 100 services, such as birth-certificate, caste-certificate, driving-license, ration-card and more delivered to your doorstep. The Delhi Government's doorstep delivery of key government services is in final stages and will get launched next month. The "facilitation fee" would be charged for "each successful transaction," as was decided at a Cabinet meeting held recently.
How will the doorstep delivery work?
Delhi citizens have to call on a government helpline number, which is yet to be decided, to fix an appointment with a facilitator ('mobile sahayak'). They would then collect the documents, complete formalities and deliver the certificate at one's doorstep. Not all services will be offered under the scheme initially. The others will be included if the pilot project rolls out successfully.
Facilitators to work through call center, software to be developed
The administrative reforms department had proposed the execution should be done by a firm, which would also work as an intermediary agency. The yet-to-be-finalized firm will be given six weeks to prepare the software interface that'll establish a link with government websites.
Like several other schemes, this too led to LG-AAP fight
Like several other schemes, this one too resulted in a tiff between LG Anil Baijal and the AAP government. After giving its nod last November, the Delhi Cabinet sent the file to Baijal, who returned it in December, suggesting changes. He asked to focus on "digital delivery" of services. This irked Deputy CM Manish Sisodia, who accused Baijal of protecting a corrupt system.
LG agreed when assured of strengthening online mechanism
Baijal finally approved the scheme in January, after the government guaranteed him that work to strengthen the online mechanism will be carried out too. Meanwhile, resident welfare associations (RWA) have welcomed the move, saying that this will save time and money of the citizens. "People have to otherwise wait for hours to get work done. It's a good move," said BS Vohra, RWA member.
