Passengers complain utter chaos, never-ending queues at Delhi airport
As the chaos of the holiday season kicks in, jam-packed scenes and long queues are being reported at the Indira Gandhi International Airport in Delhi. While highlighting the situation inside the airport, passengers expressed their displeasure on social media about the unhelpful staff and twisty queues at security checks. Numerous passengers also complained about the rush at the airport as well.
Passengers share recent experience at Delhi airport
One of those passengers was the author and poet Nirmal Ghosh, who took to Twitter and complained about the waiting hours at the airport. "Utter chaos at New Delhi's Indira Gandhi International Airport with fights breaking out. 3 hrs from curbside to clearing security," he wrote. Furthermore, anchor Rocky Singh also tweeted a picture showing a crowded security check at the T3 terminal.
Singh tagged Union Civil Aviation Minister on Twitter
More complaints about 'chaos' at Delhi airport
According to numerous passengers, the staff at the Delhi airport are not at all helpful. "They don't have hearts to help the incoming passengers. They give vague and inaccurate suggestions," a user alleged on Twitter. Meanwhile, another user tagged the Civil Aviation Minister Jyotiraditya Scindia and complained about the complete "chaos and apathy."
Airport authority responds to complaints
With all the complaints of congestion and overcrowding on social media by passengers at Delhi airport, the Delhi International Airport Limited (DIAL) and the Ministry of Civil Aviation have shared an action plan to be put into action as an immediate measure. The measures include enhancing the number of X-Ray screening systems to 16 from 14 at the airport.
Four-point action plan
4,07,000 passengers per day
Business Standard reported that the number of daily domestic passengers had crossed the pre-COVID-19 total of approximately 4,07,000 per day. "We are going through the peak season," stated Scindia. "The fact is that pre-Covid, our highest domestic passenger numbers were roughly about 4,07,000 a day, and we crested that on Monday and reached 413,000," it added.
