Summarize

Simplifying... Inshort

Zomato, under the leadership of CEO Deepinder Goyal, has introduced a new feature allowing customers to pay delivery partners in cash and have the change added to their Zomato Money account.
Goyal credited the idea to BigBasket and praised his team, including three delivery partners turned product managers, for the swift implementation.
The feature has been well-received for its simplicity and customer-focused approach.

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Zomato addresses a key problem with COD orders

Don't have exact change? Zomato now has a simple solution 

By Akash Pandey

Aug 07, 2024

03:56 pm

What's the story

Zomato, a leading food delivery platform in India, has launched a novel feature aimed at streamlining cash transactions for its users. The new functionality enables customers who opt for cash-on-delivery to have their change immediately credited to their Zomato Money account. This will help in cases when it's hard to find exact change. The innovative approach was inspired by BigBasket, an online grocery service owned by the Tata Group.

Inspiration source

Zomato CEO acknowledges BigBasket's influence

Deepinder Goyal, the CEO of Zomato, publicly recognized BigBasket's influence on this new feature via a post on X. "Starting today, our customers can pay delivery partners in cash and ask for the balance amount to be added instantly to their Zomato Money account," Goyal announced. He also expressed his gratitude toward BigBasket for inspiring this solution.

Twitter Post

Take a look at Goyal's post

For cash on delivery orders, finding exact change can sometimes be inconvenient. Starting today, our customers can pay delivery partners in cash, and ask for the balance amount to be added instantly to their Zomato Money account. This balance can be used towards future delivery… pic.twitter.com/X7HcGQZird

— Deepinder Goyal (@deepigoyal) August 7, 2024

Team effort

Goyal credits team for swift implementation

Goyal also praised his team's efforts in implementing this feature, specifically acknowledging the contributions of three delivery partners who have transitioned into product management roles at Zomato. He expressed his gratitude for their insistence on the prompt development of this feature. The new functionality has been positively received by users on X, with many applauding its simplicity and customer-centric approach.