Zomato launches India's first large-order delivery fleet for big events
Zomato has announced a new initiative in India, introducing a large-scale delivery fleet specifically designed to cater to big gatherings of up to 50 people. The company's CEO, Deepinder Goyal, emphasized that the vehicles in this fleet are all-electric, highlighting Zomato's commitment to sustainability. The new fleet aims to significantly enhance the customer experience for large orders, an area previously marked by less than satisfactory results.
Addressing challenges of large-scale deliveries
Goyal acknowledged the difficulties customers and delivery partners have previously faced with large orders. He stated, "Such large orders were earlier served by multiple regular fleet delivery partners, and the customer experience wasn't what we really aspired for." Goyal expressed confidence that the new all-electric vehicles would resolve most of the issues, significantly improving the overall customer experience.
Enhancements to improve delivery experience
Zomato is currently working on enhancing the features of these all-electric vehicles. Goyal noted that the new vehicles are "still 'work in progress,' and we are in the process of adding important enhancements to them - like cooling compartments and hot boxes with temperature control - to ensure everything arrives just the way you like." These improvements aim to further elevate the customer experience for large orders.
