IRCTC's e-ticket booking service down for everyone: Here's why
What's the story
The Indian Railway Catering and Tourism Corporation (IRCTC) on Thursday announced technical disruptions in its e-ticket services. "E-ticket booking is temporarily affected due to technical reasons," IRCTC posted on X. The exact cause of the problem remains undisclosed, but IRCTC's "technical team is working on it and booking will made available soon," it added in the post. Since 10:00am, passengers have been reporting difficulties, including being unable to complete payments or encountering errors after payment deductions.
Details
IRCTC website displays a maintenance message
The IRCTC website displayed a downtime message stating, "Due to maintenance activity, e-ticketing service is not available. Please try later." "For cancellation/file TDR, please call at customer care no. 14646,0755-6610661 & 0755-4090600 OR MAIL AT etickets@irctc.co.in." The website was still down at the time of writing.
What Next?
Passenger reactions to technical issue
Frustrated passengers took to social media to share their experiences with the technical glitch. One user wrote, "Page is facing technical issue since 10am.. tatkal window.. 1. Not able to pay; 2. Payment dropped; 3. After payment deducted, IRCTC redirect pays shows error." Another user wrote, "I need to partially cancel my ticket and my train is in next few hours. Could you please help immediately otherwise I will not receive refund."
Twitter Post
People are worried about their refunds
#when will the server start working. IRCTC website was not working and i couldn't book an onward journey and lost a huge amount of money. @IRCTCofficial @PMOIndia @narendramodi @RailwaySeva @ashwanivaishnav
— ratnesh (@ratnesh300) November 23, 2023
Is there any way i can get the full refund of my tatkal ticket?