Ola Electric launches HyperService initiative to address after-sales service issues
Ola Electric has launched a new initiative called HyperService, aimed at addressing the growing concerns related to after-sales services. The company plans to double its own service network by December this year, reaching a total of 1,000 centers. This expansion is part of Ola's commitment to provide an "everywhere, anytime service network" for its customers across India.
HyperService to train 1 lakh mechanics for EV readiness
In a bid to deepen the penetration of electric vehicles (EVs) across India, Ola Electric's HyperService will also train 100,000 third-party mechanics. This training is part of their Network Partner Program, with an ambitious goal to make every mechanic in India EV-ready by December 2025. The initiative underscores Ola's commitment not only to customer service but also to the broader adoption and maintenance of EVs nationwide.
Ola Electric promises quick service guarantee under HyperService
Ola Electric's HyperService includes a quick service guarantee, promising a one-day resolution of service issues. In case of any delay, the company will provide a back-up S1 e-scooter to customers. Additionally, Ola Care+ customers will receive free Ola Cabs coupons until their service issue is resolved. This move is seen as an effort by the company to minimize inconvenience and ensure customer satisfaction during the servicing process.
HyperService to offer AI-powered proactive maintenance
The HyperService initiative will also introduce AI-powered proactive maintenance and remote diagnostics. This feature is designed to provide a unique ownership experience for Ola Electric customers. The company aims to leverage artificial intelligence technology to predict and prevent potential issues before they occur, further enhancing the reliability of their electric scooters.
