Delhi's commercial vehicle owners to receive e-challans via WhatsApp
What's the story
The Transport Department of Delhi is gearing up to send e-challans to commercial vehicle owners via WhatsApp.
The new move is aimed at making traffic rule enforcement in the city more efficient.
At present, Delhi issues around 1,000-1,500 e-challans daily for its nearly 82 lakh active vehicles. However, with this unique system, these numbers are likely to rise significantly.
Provider selection
Service provider recruitment underway
A senior officer from the Transport Department said the process of hiring a service provider, for e-challan enforcement for commercial vehicles registered in Delhi has started.
The hired service provider will create and send personalized content via hyperlinks, PDFs, and text for e-challans and other services.
This information will be pulled from the e-Parivahan portal, a one-stop digital solution to handle transport-related services.
Integration process
E-challan integration with WhatsApp
The service provider will also integrate e-challans with WhatsApp accounts, allowing the Transport Department to send payment links directly to the vehicle owners.
A user interface will also be developed for sending WhatsApp notifications and messages to registered users of the department's application.
The messages will be available in both English and Hindi languages, making it accessible to a wider audience.
Automated dispatch
Automated process for sending e-challans and other notifications
The new system will automate sending e-challans, user manuals, certificates, and other notifications such as due date reminders, payment receipts, and notices to vehicle owners through WhatsApp.
This initiative is expected to streamline traffic rule enforcement and ensure compliance among commercial vehicle owners in Delhi.
For those not using WhatsApp, the department plans to reach out through SMS and email.